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TERMS OF SERVICE

 
Please read the following terms carefully. These terms constitute a legal agreement for your use of the HEELMATESS website (hereinafter referred to as "this website") and your purchase of our products and services. By using this website or making any purchase, you are deemed to have accepted and agreed to be bound by these terms.

Website Use

  1. Authorized Use: We grant you a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes. This means you can browse website content, view product information, and conduct legal shopping activities. However, without our explicit written permission, you shall not use the website for any commercial purposes.
  1. Compliance with Laws: When using this website, you must comply with all applicable federal, state, and local laws and regulations in the United States (including the State of California) and the European Union (EU). Any conduct that violates laws, infringes upon the rights of others, or impairs the normal operation of this website is prohibited, including but not limited to unauthorized access, data tampering, and the spread of malicious software.
  1. Account Use:If you create an account on this website, you are responsible for maintaining the accuracy and confidentiality of your account information. You are accountable for all activities conducted through your account, including placing orders and making payments. If you discover any unauthorized use of your account, please notify us immediately.

Intellectual Property

  1. Ownership: All content on this website, including but not limited to text, images, graphics, trademarks, logos, and software, is protected by U.S. and international intellectual property laws and is owned by HEELMATESS or its authorized parties. You are only granted a limited license to use such content within the scope permitted by these terms. Any unauthorized reproduction, modification, distribution, display, or use for other commercial purposes is prohibited.
  1. Trademark Use: HEELMATESS and related logos are our registered trademarks. Without written permission, the use of our trademarks in connection with any goods, services, or promotions is prohibited to avoid confusion or trademark infringement.

Products and Services

  1. Product Descriptions: We strive to ensure that product descriptions on the website are accurate. However, due to potential delays in information updates or other objective reasons, there may be slight differences between the actual products and the website descriptions. All products are provided "as is", and we do not warrant the suitability, accuracy, or absence of defects of the products.
  1. Prices and Availability: Product prices and availability are subject to change at any time. We shall not be liable for any price adjustments or product out - of - stock situations. Please carefully check the product prices and relevant information before checkout. Once an order is confirmed, we will fulfill the order according to the confirmed price and product information.

Limitation of Liability

  1. Disclaimer of Liability: To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages (including but not limited to loss of profit, data loss, business interruption, etc.) arising from the use of this website or the purchase of our products and services, even if we have been advised of the possibility of such damages.
  1. Limitation of Liability: Regardless of the cause, our total liability for any claim shall not exceed the actual amount you paid for the relevant products or services. This limitation applies to all types of claims, including breach of contract and tort.

Governing Law and Dispute Resolution

  1. These Terms of Service are governed by the laws of California, United States for users residing in the Americas, and the laws of Germany (Bundesgesetzbuch, BGB) for users residing in the European Union (EU) and European Economic Area (EEA), without regard to their respective conflict-of-laws principles.

    Dispute Resolution

    If any dispute, claim, or controversy arises between you and us in connection with these Terms of Service, the use of this website, or the purchase of products and services (collectively, "Disputes"), the parties shall first attempt to resolve the Dispute through good-faith friendly consultations.
     
    • If the consultations fail and you are a resident of the Americas: Either party may file a lawsuit with the competent courts of Los Angeles County, California, United States (exclusive jurisdiction and venue).
    • If the consultations fail and you are a resident of the EU/EEA: Either party may submit the Dispute to the competent courts of Berlin, Germany (exclusive jurisdiction and venue), or alternatively, initiate alternative dispute resolution (ADR) through the EU’s Online Dispute Resolution (ODR) platform (available at https://ec.europa.eu/odr) in accordance with EU regulations.

Term Changes

We reserve the right to modify these terms of service at any time. The modified terms will be published on this website and will take effect from the date of publication. Continuing to use this website or purchase our products and services indicates your acceptance of the modified terms. We recommend that you check this page regularly to stay informed of the latest terms of service.
If you have any questions or need further explanations regarding these terms of service, please feel free to contact our customer service team at the following contact information: [Customer Service Email Address] or [Customer Service Phone Number]. We are committed to providing you with high - quality service and ensuring that you have a clear understanding of our terms of service.